Return & Refund Policy

Delivery Policy

• Origin: All orders are shipped from the United Kingdom.

• International Orders: Shipped via DHL Express or UPS. Estimated delivery times are provided during checkout, but not guaranteed.

• Customs & Import Duties:

  • The Seller provides all required commercial paperwork.

  • Buyers are responsible for all import taxes, duties, and brokerage fees.

  • The Seller is not responsible for delays, fees, or returns caused by customs.

• UK Orders: Delivered by Royal Mail First Class Signed For (free) or DHL Express (paid). DHL collections occur once daily; same-day collection cannot be guaranteed.

Refund and Return Policy

• 14-Day Money Back Guarantee: You may request a return within 14 days of delivery.

• Return Authorization:

  • Email contact@mileage-blockers.co.uk to request a Return Merchandise Authorization (RMA).

  • The return address will be provided in the RMA email.

• Return Conditions:

  • Items must be in undamaged and unopened condition with original packaging.

  • Original shipping costs are non-refundable.

  • Buyer pays for return shipping and must provide a valid tracking number.

⚠️ Important:
We do not accept returns for:

• Change of mind or customer preference

• Incorrect product selection

• Improper installation or usage errors

Non-Returnable Items

• Mileage Blockers, Gearbox Blockers, and diagnostic tools

• Opened or installed devices (due to legal restrictions)

• Software licenses or digital guides

• Custom-configured products

Refunds

• Approved Returns: Refunds issued to the original payment method within 3–5 business days after inspection.

• Deductions: A 3% cancellation fee (administration + payment processing) will apply.

• Defective Units: Eligible for free replacement and refund of return shipping costs.

Hardware and Software Warranties

• Warranty: All purchases include a 12-month warranty.

• Shipping/Customs: Buyer is responsible for all shipping and customs costs on warranty claims.

• Software Compatibility: Our software is updated regularly but may not support every vehicle variant immediately. Operation dates may be listed as year, date range, or open-ended.

Legal Limitations

• All sales are final if:

  • Device installation is attempted (successful or not)

  • Product is used for more than 48 hours

  • Buyer cannot provide original payment verification

Chargebacks filed in violation of this policy may result in legal action. Fraudulent return attempts may result in blacklisting.

Dispute Resolution

For warranty claims or exceptional cases, please contact:
📧 Email: contact@mileage-blockers.co.uk

This policy complies with the UK Consumer Rights Act 2015 while protecting against product misuse.